OZI Appliances Centre

This company came to repair my washing machine with LG tried to make out that the filter was blocked and it was my fault. The engineer held a metal circular trim in his hand and said it was not a manufacturing issue when I looked up the most common issues with LG machines. It clearly said that the metal seal breaks so it’s clearly a manufacturers issue not mine. They tried to charge me money saying it’s my fault $145 I said I would not pay it. I’m now fighting IG to get my money back for the machine. I don’t want to have a company at cons people. This is absolutely bloody disgusting in my books. I’m going to consumer affairs if it’s not sorted very quickly this company are scammers

Just awful . . .Do not expect any kind of service from this company. Slow, unprofessional, ride, they are seemingly given repair jobs at will by manufacturers who don't have their own agents in WA. The repair man that came was from Chile and could not read or write English so could not understand the instructions for my spare part we had to use google translate to communicate. Repair was never completed and I gave up on them, demanding someone qualified be appointed instead.

Easy to deal with and sent a technician the next day to attend to a damaged fridge. Fixed the problem on the spot and processed the paperwork immediately. No mess, no fuss service.

Unfortunately had to use this company as it was in relation to a repair to an LG washing machine under extended warranty. Our claim went in and was accepted in November 2022 and it took until 10/1/2023 for a technician to come out. They advised they wanted to get parts in stock first, without even looking at the appliance and ascertaining the fault. Lo and behold when they did come out on 10/1/23, they did not have the necessary part available, and advised they would have to send for it from LG. the technician made a temporary repair as I said I could not wait for another month to be able to use the washer. In the process, the technician did not connect the hoses under the laundry sink correctly and I now have a further leak under my sink which they refuse to come out and deal with - until the necessary parts are received to fix the washer!

LG some what unexpectedly agreed to repair my TV many years out of warranty. They contracted Ozi Appliances. The lass there communicated by email first introducing her company as the repairer and later proactive keeping me informed of progress getting parts. She went out of her way to accommodate arranging a suitable time. The techs arrived when they said they would, even calling 30 minutes before hand to confirm their arrival. Their vehicle was new or at least in very good condition. The technicians were careful and had good customer skills. The screen change required more than a basic skill set and took about an hour. Before leaving they made sure the machine was functioning as I had it set up prior to the repair. My experience was very good indeed. Thanks

LG referred this company to repair our fridge water not dispensing. Such poor service. This company hires a so call technician (who does not speak much English) spent 5min look at the back of fridge and said he will need to order parts and walk off with no explanation of the issue. I got a text to pay $145 to a bank account (no tax invoice) after i call to ask what’s the issue re order parts.This company never report back as to what’s the issue. After paying, never hear from them again. I will call LG and report this company not reliable and poor service.Never had such a low quality service in Australia.

Got sent these cowboys by LG, after a month of waiting we called to ask when they were coming out, got told part has arrived and they will be out in 2 weeks.Cowboy finally arrives, with no part?? then copies a video on youtube on how to fix the dishwasher....dishwasher is now on a cycle, i have a feeling I'll be calling them back.As suspected, the dishwasher is still broken and another call had to be made!!Coming out again tomorrow, if still not fixed I'll be putting a complaint to LG

My LG vacuum cleaner was repaired quickly and worked better than before. The staff were friendly and professional. I would recommend this company to anyone requiring appliance repairs in Perth

I was referred to this company by LG as my washing machine would not use hot water on a tub clean. They were prepared to come out, but warned me that they thought my machine only used cold water in a tub clean. It seems stupid, but I did my homework with LG and they confirmed that these people were correct for my model. I was disappointed in the service from LG as I could’ve been liable for a callout fee if I wasn’t warned in advance by oziappliances. I had good SMSs as communication and follow-up by phone call from them. Glad they warned me